So I thought I would bring you joy on this Friday in one of the best ways I can think of: goats. Nothing brings more joy to the heart of man than goats. Well, maybe cheese puffs bring more joy, but goats are second only to cheese puffs. It’s a close call, really. But before [...]
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Gosh, a whole lot of huffing over a little word! Customer. OK, now grab a paper bag and breathe slowly and steadily into it. I know it’s hard to hear that word. I am sorry to have caused such trouble. Some folks misunderstood my last post, thinking that I thought patients should only be considered [...]
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What is a patient? What do they do? What’s their role in the doctor’s office? Are they chassis on a conveyor belt? Are they puzzles for doctors to solve? Are they diseases? Are they demographics? Are they a repository for applied science? Or are they consumers? Are they paying customers? Are they the ones in [...]
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I used to defend pharmaceutical companies. ”What companies out there have contributed more good? Should care manufacturers make more when all they do is make transportation that breaks after a few years?” It made sense to me that you should put a pot of gold at the end of the rainbow so that companies are [...]
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I have a confession: I am a closet sentimentalist. I was driving in the car with my daughter (who is probably a better writer than I am and a music-lover like her dad) this morning, and I played a song by Marc Cohn. I had a tape with this about ten years ago (maybe 20!) [...]
This material, written by me, is free to re-post and share under the Creative Commons agreement. In other words, use it all you want; just give me credit.